Orders & account
How do I place an order?
Choose your furniture, select the options, add it to your cart and continue to checkout. Confirm your address, delivery charge and payment method before paying.
Can I visit your showroom or collect my order?
ESSEHOME is a furniture factory in Muar, Johor. We do not operate a retail shop or offer walk-in purchases or customer pickup. Order online for delivery; some models may also be available through furniture retailers.
Do I need an account?
You can create an account or use guest checkout on our store.
Can I cancel an order?
Contact us promptly. Unprocessed orders can be cancelled without a fee; where processing or dispatch has started, we will explain any reasonable applicable costs. See our Refund Policy.
How do I update my details or reset my password?
Use My account to update your details, or the password reset option on the login page.
Payments
Which payment methods do you accept?
The payment methods currently available for your order are shown at checkout.
Can I pay in instalments?
If an instalment option is available, its eligibility, schedule and fees are shown by the provider at checkout.
Which currency will I pay in?
All transactions are in Malaysian Ringgit (RM).
Delivery & after-sales
How long does delivery take?
Usually 5–10 working days. Remote areas and peak periods may take longer. See delivery details.
Do you deliver upstairs?
Standard delivery is to the GROUND FLOOR ONLY. Upstairs service must be arranged with the driver in advance and is subject to availability and an additional charge.
What if something is damaged or missing?
Keep your purchase details and any photos or unboxing video available, then follow our warranty claim steps.
Where can I find assembly help?
Visit our installation video library.