What’s covered
- Damage caused during delivery.
- Manufacturing defects, incorrect or non-functioning parts, scratches or dents.
- Parts missing from the package.
ESSEHOME support
Warranty Claim
Let’s help you with damaged, defective or missing parts.
12months
Limited product warranty
Valid from the purchase date for products bought through our online store and offline outlet.
What’s not covered
- Incorrect installation, including high-speed drilling.
- Misuse, overloading or buyer mishandling.
- Water, fire, theft or natural-disaster damage.
- Normal wear and tear.
How to make a claim
- Show us the issue.
Photograph affected parts and include an unboxing video if available. Include part labels or mark the part on the assembly manual.
- Prepare your purchase details.
Have your receipt or invoice, name, contact number and address ready.
- Contact our team.
Send the details and supporting images by WhatsApp or email. After a claim is approved, claim parts are normally processed and sent within 3–7 working days.
Your statutory consumer rights are not restricted by this limited warranty or by the absence of an unboxing video. See our Refund Policy.