Where we deliver
We deliver to eligible street addresses in Peninsular Malaysia. We do not deliver to national parks, islands (including Pulau Langkawi, Pangkor and Perhentian), or highland areas (including Cameron Highlands and Genting Highlands). P.O. boxes, Sabah, Sarawak, Labuan and overseas addresses are not covered. If you are unsure whether we can deliver to your address, please contact ESSEHOME for confirmation before ordering.
Dispatch & arrival
Confirmed weekday orders are normally dispatched within 1–3 business days. Orders placed after 10 am Friday or over the weekend are processed the following Monday. Weekends and public holidays are excluded.
Delivery usually takes 5–10 working days. Rural areas may need another 1–2 weeks; peak periods can take longer.
Before delivery
Standard delivery is to the GROUND FLOOR ONLY, including an accessible ground-floor guardhouse or mailroom. Upstairs carrying is not included. Please arrange any upstairs service with the driver in advance; it is subject to availability and an additional charge. Check your address and phone number before ordering. Each order can go to one address.
When your furniture arrives
Inspect the packaging before signing and record an unboxing video where possible. If there is damage, contact us with photographs and your order details.
Remote-area surcharges & tracking
Eligible remote mainland areas include, but are not limited to, FELDA, FELCRA, rural areas and other locations classified as remote or difficult to access. A MINIMUM RM20 surcharge applies where required; the actual surcharge may be higher depending on the location and may not be included in the checkout total. Our staff may contact you to confirm any additional charge and obtain your agreement before arranging delivery. If you do not agree to the extra charge, you may cancel the order for a full refund. If delivery availability is uncertain, contact ESSEHOME for confirmation. Tracking can take 1–2 days to update.
Read the complete delivery policy ↗