Shipping policy

Where we deliver

We deliver to eligible street addresses in Peninsular Malaysia. We do not deliver to national parks, islands (including Pulau Langkawi, Pangkor and Perhentian), or highland areas (including Cameron Highlands and Genting Highlands). P.O. boxes, Sabah, Sarawak, Labuan and overseas addresses are not covered. If you are unsure whether we can deliver to your address, please contact us for confirmation before ordering.

Dispatch and arrival

Confirmed weekday orders are normally dispatched within 1–3 business days. Orders placed after 10 am Friday or over the weekend are processed the following Monday. Weekends and public holidays are excluded.

Delivery usually takes 5–10 working days. Rural areas may need another 1–2 weeks; peak periods can take longer.

Shipping charges and arrangements

The applicable standard delivery charge is shown at checkout before payment. Eligible remote mainland areas, including, but not limited to, FELDA, FELCRA, rural areas and other locations classified as remote or difficult to access, may incur an additional surcharge of MINIMUM RM20. The actual surcharge may be higher depending on the address and may not be included in the checkout total. Our staff will contact you to confirm any additional charge and obtain your agreement before arranging delivery. If you do not agree to the extra charge, you may cancel the order for a full refund. If we cannot deliver to your address, please contact us for confirmation.

Standard delivery is to the GROUND FLOOR ONLY, including an accessible ground-floor guardhouse or mailroom. Upstairs carrying is not included. Please arrange any upstairs service with the driver in advance; it is subject to availability and an additional charge.

Check your address and phone number before ordering. Each order can go to one address.

When your furniture arrives

Inspect the packaging before signing and record an unboxing video where possible. If there is damage, contact us with photographs and your order details.

Tracking and assistance

Tracking can take 1–2 days to update. Have your order number and postcode ready when contacting us.

If delivery is delayed or you need to arrange access, contact us on WhatsApp or by email.

Esse Home Holding Sdn Bhd (1549724-P)
No. 66 (Ground Floor) Jalan Hashim, 84000 Muar, Johor, Malaysia.
support@essehome.com.my
WhatsApp 014-5713121